Create Experiences, Not Channels

We create a cohesive customer experience – and drive profitable revenues.

No one needs to tell you that shoppers’ enthusiastic adoption of consumer technology has put them way ahead of retailers. Every day your retail organization juggles competing technology priorities. There’s the blurring boundary between business and IT, the need to convert big data into big decisions and pressure to transform your retail operating model. The opportunities are unparalleled, but so are the challenges. The trick knows where to start and how to help customers make purchase decisions.

Krish TechnoLabs Omni-channel Practice partners with your organization to leverage leading technologies so your focus stays on customers rather than channels. Your organization develops a seamless customer experience across all touch points, grounded with the right policies and processes, and enabled by the right technologies and people.

Overall client rating is 4.9 out of 5.0 for Krish Technolabs by 250 clients on over 3000+ projects.

How Omni-channel Benefits Your Business

By investing in the right omni-channel strategy and transforming your customer interactions, your retail organization gains important advantages:

Holistic Approach

Omni-channel transformation takes place across the breadth of your business. It includes analyzing business impact, setting new policies and ensuring you have the right team.


Relevance to customers is at the heart of omni-channel transformation. Our approach lets your organization quickly deliver new experiences to market, and then learn from them and make adjustments.

Smarter Investments

We help you avoid simply chasing the competition or implementing a new technology because it’s the latest buzz. We advise solutions that are data-driven and extensible, and that your organization can...

Client success offers the best endorsement of our Omni-channel capabilities. A retail drug chain tripled its weekly web traffic when it integrated its eCommerce site and 8,000 stores into a unified shopping experience. A grocery retailer is generating 25% of sales in key categories with a new system that allows online orders and in-store pickup. Sales at a luxury retailer increased 10% as a result of the company’s mobile point-of-sale solution.

Our Omni-channel Capabilities

Strategy and Roadmap

The first, crucial steps in your omni-channel transformation are building the right strategy, the business case and the organizational support to fund and execute the programs...

Cross-Channel Integration

Providing what customers want means reexamining your organization’s business model. Our omni-channel experts work with you on everything from realigning roles and performance measures...

eCommerce Migration

Improve your digital commerce by partnering with us to select and implement the right digital platform for your mobile and tablet capabilities.

Digital Commerce Optimization

Even mature e-tailors with the robust digital commerce need to optimize their operations to deliver growth. We help you generate more traffic and improve conversion through...


By expanding eCommerce internationally, you can acquire new customers, drive incremental sales and test markets with modest capital investment.

International Commerce

By expanding e-commerce internationally, you can acquire new customers, drive incremental sales and test markets with modest capital investment.

Digital Marketing

Relevant marketing messages can help you acquire more customers, increase basket size and lower cost-of-operations. Partner with us to choose the marketing mix that best engages your customers.

Loyalty and CRM

How are customers who shop across multiple channels different from those who shop in a single channel? How should customer acquisition and retention tactics vary across channels?...

Agile Delivery

Failing fast is the key to winning in omni-channel: The sooner you can get new capabilities to market, the sooner you can tweak and refine them. We leverage a proven Agile delivery...

To Explore Superior Omni-Chann6el Commerce?