No one needs to tell you that shoppers’ enthusiastic adoption of consumer technology has put them way ahead of retailers. Every day your retail organization juggles competing technology priorities. There’s the blurring boundary between business and IT, the need to convert big data into big decisions and pressure to transform your retail operating model. The opportunities are unparalleled, but so are the challenges. The trick knows where to start and how to help customers make purchase decisions.
Krish TechnoLabs Omni-channel Practice partners with your organization to leverage leading technologies so your focus stays on customers rather than channels. Your organization develops a seamless customer experience across all touch points, grounded with the right policies and processes, and enabled by the right technologies and people.
Omni-channel transformation takes place across the breadth of your business. It includes analyzing business impact, setting new policies and ensuring you have the right team.
Relevance to customers is at the heart of omni-channel transformation. Our approach lets your organization quickly deliver new experiences to market, and then learn from them and make adjustments.
We help you avoid simply chasing the competition or implementing a new technology because it’s the latest buzz. We advise solutions that are data-driven and extensible, and that your organization can...
Client success offers the best endorsement of our Omni-channel capabilities. A retail drug chain tripled its weekly web traffic when it integrated its eCommerce site and 8,000 stores into a unified shopping experience. A grocery retailer is generating 25% of sales in key categories with a new system that allows online orders and in-store pickup. Sales at a luxury retailer increased 10% as a result of the company’s mobile point-of-sale solution.