Managed Support

Managed support services

In this day and age of the big-box concept, we are your dependable technology
partner to handle every aspect of your digital platform.

Selecting a transcendent eCommerce partner is a vital or game changing decision while you are in this ruthless competitive world. If you don’t have the right fitted team then you lose, we at Krish TechnoLabs make sure you are not alone in this race and we take a helm of delivering profitable ecommerce solutions followed by our nonpareil Managed Support services wherein our Magento experts take care of your e-business with preventive maintenance approach and keep your web presences propelling.

It is our effort to help you maximize your store’s performance, so that you can constructively utilize your time to maximize your investment rather than worrying about technical aspects of your platform.

Dev / Customization

Bug Fixing

Outage Recovery

Server Monitoring

Code Review

Performance Optimize

Ext Installation

Magento Upgrade

Security Patches

Training Support

magento support services

Key Benefits

  • Flexible Support Plans
  • Dedicated Support Team
  • Magento Certified Developers
  • Emergency Support
  • Rapid Issue Response
  • Code and Release Management
  • Best Practices
  • Unlimited Support Requests
  • Issue and Project Tracking System
  • Support for Magento 1 and Magento 2

Give us a try

Enjoy stress-free support with our expert Magento Developers

Our deliberated and strategic managed support services helps e-tailers in maintaining fully consistent and engaging shopping experience for Magento shops. We are one stop – pit stop destination when it comes to handle tricky issues, holding a high-traffic, holiday campaigns or a constant innovations; our team stands by 24/7/365.

magento managed support services

Support plans

Compare our Managed Support plans

Whether you need a little help, or a lot, you’re running Magento Enterprise or Community, or whether we deployed your site or not, there’s a plan for you.
All our Support Plan includes:
  • Back-end development
  • Front-end development
  • 24/7 hardware and software monitoring
  • Event-triggered alerts and notifications
  • Online customer service portal
  • E-mail issue reporting
  • Magento product support
  • Training
  • Priority-based service response
  • Talk to support team via instant messaging
  • Telephone support
  • Application development support
  • Ecommerce analytics platform
  • Dedicated Project Manager
  • QA team
Feature Overview SP 20 SP 40 SP 60 SP 80+
24 x 7 Server Monitoring
Critical Support
Development Environment & Code Repository
Priority Response
Telephone/Email/Chat Support
Unlimited Support Tickets
Dedicated Account & Project Manager
Expert Consulting
Monthly Supported Hours 20 40 60 80+

Managed Support Services FAQS

What if I have a problem after business hours or over the weekend?

Client’s will be provided with emergency phone nos, to reach tech team directly for solving such critical issues.
The response time for emergency/critical request will be immediate, and reaction time would be 2 hours maximum.
What do you mean by Outage Recovery?

By Outage recovery we mean recovering from a situation, where online store is technically restricted from doing business i.e. when hosting server is down, performance issue, checkout process is broken, etc..
Downtime and operational issues can critically impact your e-commerce site, causing loss of revenue and damage to your reputation with customers. With Critical support feature, such issues can be quickly assessed and fast-tracked with clear timelines for resolution.
Client’s will be provided with emergency phone nos, to reach tech team directly for solving such critical issues.
What do you cover in Server monitoring?

Monitoring website infrastructure helps to maintain the continuous availability of site. We will monitor the availability of your store 24X7 from global location.
To maintain highest degree of operational readiness following Uptime monitoring will be ensured.
Some of our works are just high-end, simply personalized and a pride to look back.

Samara James

Samara James is one of the finest Jewelry brands based out of UK. It has a proven track record of producing exquisite jewelry designs of the highest possible standards.

The modernization process led to improved e-business life-cycle and effective management of store.

Case Study

Critical Thinking

Critical Thinking is an Oregon based education company, providing high quality award-wining products for students of all abilities, to achieve better academic results.

Migrated the shop from older framework and delivering an entirely new system which is user-centric, stable and scalable web-shop.

Case Study


Tavolashop is an brick and mortar company, for leading brands and providers of kitchenware and tableware across the GCC region.

Enabling a digital transformation, which propelled the brand to move forward and expand to new markets.

Case Study

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