As you will know, Magento Community Edition is an open source software that is designed to power some of the most versatile eCommerce web stores on the Internet. Magento is capable of offering users a seamless experience that helps them take their online business to new heights. More and more businesses are switching to Magento and the complexity of their online operations has been increasing simultaneously. The Magento platform is now capable of supporting increased complexity in business operations due to its robust and scalable nature.
It is but natural that mid to large scale online businesses running on the Magento platform require a high level of support. Hence, it is again understood that the initial implementation of any Magento based eCommerce website is just the beginning. As online businesses are dynamic and fast paced in nature, websites are an ongoing process, which need to be maintained in top condition so that their health and performance is not affected. Read more on top reasons to opt for Magento support and maintenance services.
This factor is consequently linked to the provision of reliable Magento support service to ensure a continuous and uninterrupted online performance. Hence, your support team not only needs to be agile but well-attuned to the overall online business process. Read on to discover how the following tips help maximize the value of your website’s Magento support.
In case your website requires alterations, then the best way to ensure efficiency is to go for a one time code change. However, if similar changes necessitate frequent code deployments, then it is advisable to prefer a more efficient and safer method by creating a content block or a widget to allow these changes to be easily made from the admin panel.
Support changes are usually linked with risk profiles. It is best advisable to evaluate risks to your project using a tool such as a change type matrix that also organizes deployment processes. In-house creation of tools that automate low risk changes are a good way of improving efficiency while also employing management best practices that concern related security and risk.
Small sprint cycles are designed to add flexibility to the application-development process. However, the dynamics within an individual sprint are closely matched with a large scale project. Changing priorities mid-cycle prove to be more costly, so it is more efficient to make new goals the top priority for consequent sprints. Changing sprint goals, particularly towards the end of a cycle is not advisable.
Quite often, resource crunch can cause delays. It is a good idea to add additional resources to that you can cope up with an increased workload. However, this needs careful planning. Ideally, developers currently working on a project can integrate new developers into the work-flow. This process can reduce the knowledge transfer time to new resources to a minimal, so that they can operate an peak efficiency. Knowledge transfer is best done in a situation which does not cause delays in reaching optimal efficiency while increasing total hours spent in achieving project objectives because current resources can now devote time to help ramp up new people without being so busy.
Avoid situations which are a reminder of the ‘needle in a haystack” problem. It is always advisable to calculate the cost versus benefit ratio to decide how much time is spent on addressing reported symptoms. The ideal way out is to characterize issues in terms of severity, frequency, and repeatability.
It is not a good idea to troubleshoot problems with the help of insufficient data. Hence, if symptoms do not cause severe problems, do not frequently occur, or cannot be reliably repeated, then go ahead and make a note of them while initiating targeted monitoring to gather additional data and waiting for additional tangible information to guide you through the troubleshooting process.
Perhaps at the core of ensuring seamless and smooth support for your Magento platform is providing education on the Magento platform. This initiative ultimately drives success as customers will then have a clear understanding of what your support team wishes to communicate. Furthermore, information can then be disseminated to multiple people by designing it for maximum utility as well as retention.
Thus, a successful and experienced Magento development agency utilizes these tips regularly in order to address the complex underlying issues and demands of your Magento website.
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Shivi Rao is a content marketer with Krish. She has worked in various industries spanning technology, science, rural marketing, startups & unicorns, eCommerce business, and digital marketing, believing that content is the foundation to facilitate the visibility of any organization and ensuring her words do the same. In her free time, you can either find her lifting weights in the gym or feeding the strays.
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