Overview
When evaluating user experience and online sales results, search capabilities matter more than you think. In the present era of tough online competition, no online store can afford to lose business. Hence, it is extremely important for you as an online retailer to present your Magento online store’s products to your online customers and prospective visitors in the best manner possible. To achieve this aspect, it is essential for you to install a better search capability on your online store so that the user experience as well as online sales results improve at the same time.
Many online merchants tend to overlook this aspect, hence they focus on alternative methods such as increasing cart conversion rates or average order sizes by trying to implement eCommerce digital marketing services or better alternative product recommendation tools or even targeting customers via call center based online behavior and even other solutions that focus on increasing sales. In this long and circuitous process, online merchants tend to forget one important tool – the search tool that has the potential to be utilized by more than half of your online audience. Let us examine how the search tool helps drive visitors to the products they really want and those you want them to see. It is also worth examining how the search tool impacts sales.
Not many merchants are serious about the sales potential they can generate through the optimal use of the search tool despite being worried about growth and conversion. Many merchants are simply not bothered to track site traffic and conversion from users who have done searches within their website.
While buying from a site such as Amazon or eBay, most people utilize the search tool to locate the products of their choice rather than navigate by category. The first step on an eCommerce site is usually a global search. This fact also applies to smaller merchant websites. Hence, enterprise class search capabilities, regardless of a small, mid, or large customer affect the conversion rates as well an order volume. However, this fact is overlooked by many merchants who are looking forward to grow sales quickly.
Many Magento merchants who utilize the search tool on their website have reported that their average order value increased considerably (some reporting as much as 11%) and conversion rates improved (in some instances as much as 3x higher) for search users than those for non-search users. Page views also increased (as many as 7 times more for a particular retailer), thereby giving a much better chance to drive sales for adding on accessories. Lastly, the average value per visit per customer increases when the search tool is used.
Therefore, it is highly advisable to have a strategy of making the search tool a prominent part of your Magento website design and layout. Additionally, ask a few of your customers to provide you with feedback about the effectiveness of your search tool and ask them if you can improve. Finally, leverage your web analytics tools such as Google Analytics and Omniture to track the behavior of search engine pages. These pages will give you an indication of how your pages perform better with the site search tool and without.
As Director - Marketing, Zenul leads the marketing and branding at Krish. He brings with him an in-depth understanding of the evolving digital ecosystem and has a proven expertise and experience in strategic planning, market and competition analysis, creating and implementing client-centered, lead-gen and brand marketing campaigns. He has a heart for technology innovation and has been a keynote speaker on various platforms.
Recommended Reading:
10 Hidden Magento Features That Can Transform Your E-commerce Success
26 December, 2025 E-commerce isn't what it used to be five years ago. Heck, it's not even what it was last year. The pace of change feels relentless, and if you're running an online store, you need a platform built to adapt, not just survive. Magento (now part of Adobe Commerce) has carved out its reputation as a serious player in this space. As of 2024, over 239,000 websites worldwide run on Magento, and the platform processes an estimated $155 billion in transactions annually.But here's what most people miss. Magento isn't just another e-commerce platform you install and forget about. It's more like buying a high-performance vehicle and never taking it out of second gear. Most merchants use maybe 30% of what this thing can actually do. The rest? Hidden in plain sight, waiting for someone to flip the switch.The features we're about to explore aren't theoretical. They're practical tools that directly impact your bottom line when you implement them correctly. Whether you're running a small boutique with a handful of products or managing an enterprise operation with thousands of SKUs, these capabilities can fundamentally change how you operate.
Subscribe with Us!
Never miss any post, stay tuned!
Trusted by leading brands
