A Practical Approach Towards Customer Journey: The eCommerce Way

Live Webinar A Practical Approach Towards Customer

Summary

‘Customer Journey’ has been in the spotlight for a while now. According to Adobe Trends Report 2020, 34% of leading businesses claimed customer journey as their top priority in 2020.

Krish, in association with Adobe, conducted an exclusive webinar on Customer Journey with practical examples. Hear it from the experts who have seasoned themselves for decades towards enhancing customer experience. The session includes a live demonstration with actual use cases of the eCommerce Customer Journey. It can help you deliver frictionless customer experiences and capture their attention across multiple touchpoints.

Webinar Insights

Get to know the secret ingredients for enhancing Customer Experience for your eCommerce Business

End-to-end customer journey process
Various consumer stages & touchpoints
Demonstration on with live example
Best practices to enhance your customer journey

Speakers

Get to know these seasoned experts and catch them talking about the Customer Journey in the webinar

Zenul Jinwala

zenul-jinwala

Digital Marketing Head | Krish

Zenul is marketing head with an in-depth understanding of evolving digital commerce ecosystem. He is a strong advocate of leveraging data & insights to improve CX & business growth. With over a decade of experience in branding and marketing, he helps eCommerce brands with digital strategy & client-centered campaigns to amplify their online presence & engagement. He has a heart for technological innovations in the field of MarTech.

Willie Tan

willie-tan

Sr. Solution Consultant | Adobe

Willie is the Senior Solution Consultant covering Asean for Adobe Commerce solution portfolio. Bringing best practices for discerning merchants across the greater Asia Pacific for their businesses online. He has over 20 years of IT business solutions experience across different industries and sectors in Asean. Prior to Adobe, heʼd worked with solution providers such as IBM, Axway, ACI, etc.