Powering The Pulse of Progress for Electronics Giant
Panasonic, founded in 1918, is a global leader in electronics and consumer technology, known for its innovation and premium products. With a strong presence across the Middle East & Africa, Panasonic offers cutting-edge products designed to enhance everyday life. As the demand for digital commerce surged, Panasonic recognized the need to modernize its approach and deliver a seamless, high-performance digital experience in the UAE market.
Panasonic wanted to blend content and commerce in a way that would deliver a truly omnichannel experience. The goal was clear: ensure real-time product availability, location-based pricing, and personalized shopping journeys. To support these ambitions, the brand sought a scalable solution that could seamlessly integrate multiple systems.
As a strategic partner, Krish guided Panasonic through the transition, leveraging its deep expertise in Adobe Commerce and AEM integration. The team delivered a robust, scalable solution that not only improved user experience and operational efficiency but also created a future-proof digital ecosystem. By integrating key systems, Krish enabled Panasonic to deliver a seamless, omnichannel experience that perfectly aligned with their customer engagement and growth objectives.
"Technology is best when it brings people together."
Challenges
- Disconnected experience between content and commerce.
- Manual processes slowing order handling and product updates.
- Limited eCommerce visibility hindering growth and decision-making.
- Unclear integration between pre-cart (AEM) and post-cart (Adobe Commerce).
- Lack of real-time data synchronization for inventory and pricing.
- Missing regional customization, such as language and currency.
- Limited omnichannel fulfillment options like store pickup.
Solution
Krish designed and implemented a fully integrated, customer-centric D2C eCommerce platform using Adobe Commerce 2.4.7, powering product catalog management, checkout, promotions, customer data, and transactions. The platform was optimized for performance and scalability, enabling smooth growth.
AEM integration provided rich content delivery, enhancing the pre-cart experience and creating engaging, personalized shopping real-time inventory updates, and efficient return management, while syncing product availability and pricing dynamically across channels.
For fulfillment, Small Domestic Appliances (SDA) were managed via Aramex extension, and Al Futtaim coordinated Major Domestic Appliances (MDA) through the OMS. Location-based delivery SLAs were dynamically displayed during checkout for transparency and flexibility.
To enhance search functionality, our team integrated OpenSearch for advanced product discovery. Additionally, Mailchimp empowered personalized marketing. A mobile-first design ensured superior performance across all devices, providing a seamless and intuitive shopping experience.
The Strategy
Krish adopted a decoupled architecture, leveraging AEM as the headless CMS for content delivery and Adobe Commerce as the transactional backend. This hybrid approach enabled a scalable solution, supporting rich content experiences while maintaining robust transactional capabilities. The integration of global extensions from Panasonic HQ enabled seamless customer session management across both systems, ensuring a smooth experience for all users.
The strategy also included backend integrations for payment gateways (such as Etisalat), regional shipping configurations, and dynamic product pricing. By using AEM for managing multi-language content (English and Arabic), Krish ensured brand consistency across all touchpoints. Order management automation through Boomi integration streamlined order processing, providing a unified omnichannel experience. This approach not only transformed Panasonic’s digital landscape but also laid the foundation for its future growth in the region.
Technology
Mobile First Design
Client Speaks
"Krish helped us reimagine how we connect with our customers online. They brought in the right technology, the right mindset, and a strong sense of partnership. The result is a powerful and seamless D2C platform that elevates every step of the customer journey and operational efficiency. It’s been a pivotal shift in how we operate digitally."
Result
The launch of Panasonic’s new D2C channel established a modern digital commerce ecosystem, improving user experience through AEM-driven content and seamless checkout. Real-time order updates via Boomi integration enhanced operational efficiency. With a performance score of 90 and 319.8% monthly revenue growth, the platform lays the foundation for regional expansion, delivering a premium, scalable shopping experience for customers in the UAE.
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