For many an eCommerce store, support services is an extremely vital issue for the smooth operational running of the store. What is often required is an exceptional level of support and maintenance from the very moment the site goes live. Hence, support for a store is require to ensure that site runs smoothly in spite of the several complicated issues that the website might face. Keep reading about why maintenance service is important for Magento eCommerce stores.
This means that constant managed support services that the website is provided goes a long way in providing new features, new technologies, and regular up-to-date features and that support is always available on a 24/7 basis.
Hence, when an eCommerce website receives ample support post launch, it has a large chance of remaining competitive in the present day online market and related conditions. Post launch support services can be of two types:
Although the terms sound quite similar, there is some difference between the two. At this juncture, it is not difficult to understand that a managed service package offered by one eCommerce support company will not be the same as what another company might offer. Read more on top reasons to opt for Magento support and maintenance services.
The terms itself are so wide encompassing, that you need to understand and be capable of deciding which package to go for, depending exactly upon what your needs. There are several instances wherein a managed service description from one company bears no resemblance to the managed service description offered by another company.
One thing is for sure and that is the support work continues even after the site is ready and has been launched. Managed services is all about providing eCommerce service managers wit the ability to manage their routine eCommerce strategy as well as technology needs on the basis of an ever evolving road map. The following points can be considered around which the managed services revolve:
With the help of a managed service, the client is able to use a variety of “shared resource models” so that their issues can be taken care of. Therefore, incoming support requests are distributed amongst a development resources pool that depends upon the skill and severity of the issue.
This model works for most clients, but for those who require an even deeper level of service, some managed service providers provide a dedicated resource, who is usually a certified developer who works in tandem with the client on an ongoing basis. This support can be full time, part time, or even ongoing, depending upon the requirements of the client company. The developer works to:
As time progresses, the synergy that this relationship generates turns the dedicated managed resource into a strategic asset for the client.
Depending upon the type of service required, Krish Inc. can provide the managed service to client based exactly on the needs. Drop us a line or contact us for any of your managed or dedicated managed service needs!
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Shivi Rao is a content marketer with Krish. She has worked in various industries spanning technology, science, rural marketing, startups & unicorns, eCommerce business, and digital marketing, believing that content is the foundation to facilitate the visibility of any organization and ensuring her words do the same. In her free time, you can either find her lifting weights in the gym or feeding the strays.
21 December, 2022 After WooCommerce, Shopify is the 2nd most loved and used eCommerce platform worldwide. Shopify is an entirely feature-rich eCommerce platform. It offers many drag-and-drop options, and its apps work tremendously for store owners. In addition, Shopify is easy to use as it doesn't require depth coding.
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