Better educate yourself on the Magento platform so that you can drive project success. Hence, when customers have a better understanding of what you wish to communicate as a support team, you can present the required information to multiple people in ways to design the maximum utility as well as retention. It is always advisable to soak up the required training that will align you with the requisite Magento experience. Hence, a combination of platform education along with the necessary training will ensure the requisite quality communication between you as the platform or business owner and your support team.
