Utilize These Six Tips For Maximizing The Value Of Magento Support
As an experienced e-merchant utilizing the Magento Platform, you will have understood that the initial implementation of your Magento based eCommerce website is just the beginning. As you will have, rightly, guessed, any website is an ongoing process. Additionally, the health and performance of your online store depend on a complete end-to-end eCommerce solution. Here, the role of a reliable Magento Support service cannot be discounted. This article lists out six tips that can help your Magento website leverage the maximum from support.
1. Consider building your website for complete automation
In case you need to achieve a desired site alteration, then it is best to implement a one time code change. However, if you are faced with the need for several site alterations regularly, which could necessitate frequent code deployments, then in this case, it would be more efficient as well as safer to create a specialized widget or a content block. Hence, you will able be allowed such changes easily directly from the admin panel.
2. Use a management tool that collaborates the change
In case you are going ahead with a low risk change, then it is best advisable to create tools that automate low risk changes so that they can be made more efficiently while employing management best practices pertaining to security as well as risk.
3. Avoid Changing Sprint Priorities during the middle of the cycle
In order to add flexibility to the application-development process, the use of small sprint cycles adds flexibility to it. However, the dynamics of an individual sprint can measure up to those noticed in a larger scale project. As an online merchant, you need to bear in mind that the later you introduce changes in the process, the costlier they could be. For a subsequent sprint, it is much more efficient if you could make new goals the top priority. Hence, it is best advisable not to change sprint goals, especially towards the end of a cycle.
4. Ramp up your resources in a planned manner
In case you need to add additional resources in order to cope up with an increased workload, it must be carefully planned. Try to implement the situation in which current developers designate some time to help integrate the newbie developers into the work flow. Therefore, you will be able to avoid a situation wherein the current resources are busy and are unable to spare the time to help ramp up new people and cause a delay in reaching the optimal efficiency required to complete a project. This could also cause an increase in the total hours spent in achieving project objectives.
5. Avoid troubleshooting problems using insufficient data
It is best advisable to calculate the cost versus benefit when you decide on how much time you need to spend in order to address the reported symptoms. Hence, it is important to avoid the “needle-in-the-haystack” problem. A recommended way forward is to characterize symptoms in terms of severity, frequency, as well as repeatability. However, if the symptoms do not cause severe problems and do not repeat themselves, it is usually a good idea if you could take note of them while adding targeted monitoring in order to gather additional data. Therefore, you need to wait until you have additional tangible information to guide the troubleshooting process.
6. Initiate the Magento Platform Education
Better educate yourself on the Magento platform so that you can drive project success. Hence, when customers have a better understanding of what you wish to communicate as a support team, you can present the required information to multiple people in ways to design the maximum utility as well as retention. It is always advisable to soak up the required training that will align you with the requisite Magento experience. Hence, a combination of platform education along with the necessary training will ensure the requisite quality communication between you as the platform or business owner and your support team.