Tavolashop.com owned by 4Homes FZCO is an eCommerce Web-shop for leading brands and providers of kitchenware and tableware across the GCC region. It also conducts various training programs and courses for cake decoration and other cooking events.
UI / UX / CX
Support & MaintenanceView the Website
Faced limitations with the existing legacy ecommerce system i.e. not communicating with brand and its product story virtually, nor endorsing operational proficiencies and user experience, Tavola shop subsequently approached us to formulate and implement a comprehensive Magento ecommerce solution capable of boosting sales conversations across channels.
As a part of ongoing support tenure, Client wanted to automate their work such as offline quotation system, multi-currency price management, multi warehouse POS inventory and automatic assignment of orders, manage offline and online rewards system at both level. Along with this, we have to maintain entire store page loading time and ensure that won’t decrease after implementing any new features.
To embark the journey of digital transformation, our business analyst and technical architects outlined high level roadmap to comprehend complex business processes that fuels up the business. This resulted in facilitating our standard approach strategy to formulate detailed user flow with sitemap and wireframes; respective resultant outcome was examined and recognized incisively by Magneto certified team.
- End-to-end mapping and migration of past data from legacy system including customer information, transactions, loyalty benefits, product catalogue, informative contents etc.
- Integrated intelligent search service – “Klevu” to boost in conversations directly from the search box.
- Established communication between the back-end SAP ERP system and Magento to implement synchronization and real-time data calls.
- Incorporated Monsoon Edge with Magento to export real-time orders received on the digital store.
- Employed Magento’s multisite and multistore capabilities to offer new product categories like e-bakeware tutorials.
- Instituted cross channel Ruby Club – “In-Store” loyalty program environment that continuously strengthens GCC region bounded customer affinity to the brand.
- Inherited technology stack intercommunicates effectively with design decision to assure better store performance and optimum page load speed.
- Affirmed new benchmarks for traffic spikes handling ability
- Cloud deployment with high-availability infra to cater massive traffic and visitors’ concurrency.
I’m glad I chose Krish Technolabs as our ecommerce partner. They were impeccable in installing, integrating and customizing our online Magento store. They solved our issues related to data migration, multilingual and multi-currency support. The team working for Tavolashop is the backbone of its increased online sales. I highly recommend Krish Technolabs, they are experts in anything and everything in Magento.Ecommerce Manager, 4homes FZCO
The outcome of revamping its digital arena includes propelling the brand forward, opportunity to expand into new markets, boost cross channel brand loyalty with repeat purchase, and reinforce value to their customers. Along with it, we continue to support Tavola under our Managed Services team to attain the envisioned business goals.
45%increase in transactions
68%increase in revenue
85% increase in site visits